FAQ

Triple Berry Cakes

Refrigerate your Triple Berry Cake until ready to be enjoyed, or take out no more than 30 minutes prior to serving.

Cakes

All other cakes are best served at room temperature. We recommend you take it out 1 to 2 hours prior to serving, depending on the size of the cake. This will allow the cake time to soften and reach its optimum flavor.

Pies

Pies should be refrigerated and taken out 1 hour prior to serving. Best served at room temperature or warmed at 300 degrees for 15-20 minutes.

Cheesecakes

Refrigerate your cheesecake until ready to be enjoyed, or take out no more than 30 minutes prior to serving.

Leftovers

We suggest refrigerating any leftovers, and enjoy within 3 days of purchase.

Please contact the store where you are scheduled to pick up your order. Here is a list of our stores and their contact information.

You can still try contacting the store where you are scheduled to pick up your order, and they may be able to help you. However if the cake size you have ordered is larger than 9", then unfortunately we will probably be unable to refund it.

Here is a list of our stores and their contact information.

The new owners of Sweet Lady Jane have graciously agreed to honor all outstanding gift cards at 100% face value through May 4, 2024, in-store ONLY.

Yes we do! You can schedule a delivery on our Locations page. Click on the ORDER NOW button for your nearest location to begin your order. We also have partnerships with Ubereats and Doordash.

Our desserts are made using only the freshest organic ingredients, free of preservatives and artificial fillers. When shipped, sadly they do not live up to our standards upon arrival. We are exploring alternative shipping options and hope to find a winning solution in the future, but until then, we do not offer shipping of any of our items.

We apologize, but we are unable to process payments for international orders at this time.

Curbside pick up is available at some stores, but not on holiday weekends and never at our Melrose/West Hollywood location. Please contact the store directly in advance of your arrival and they will let you know if curbside pick up is an option. Here is a list of our stores and their contact information.

If it is a physical plastic gift card, it can only be used in store. Here is a list of our stores.

Sorry, digital gift cards can only be used for online orders. Please enter the coupon code when you check out to apply your gift amount.

You can schedule a delivery on our Locations page. Click on the ORDER NOW button for your nearest location to begin your order. We also have partnerships with Ubereats and Doordash.

Sweet Lady Jane does not operate in a nut-free kitchen. While most of our products do not contain actual nuts, we cannot guarantee that they are completely safe to consume for those with nut allergies. If you have a severe nut allergy, we advise against consuming any items from our bakery as a precautionary measure to ensure your safety. If you have more specific questions regarding allergens in our products, e-mail us your inquiries at info@sljbakeries.com.

Yes! We have a small selection of items made with gluten free ingredients such as our Chocolate Coconut Macaroons, Coconut Macaroons, and Gluten-free Chocolate Walnut Cookies.

We continue to make good things even better and are currently experimenting with new recipes, including vegan items. At present, we do not offer any vegan versions of our signature cakes or vegan items that meet our culinary standards. Please join our newsletter to be notified of future menu changes.

Yes, we make wedding cakes and larger cakes for all your special occasion needs. Please contact the bakery nearest you to discuss in further detail:

wedding@sljbakeries.com

We plan on offering cafe service at a limited number of locations within the next few months.

We do not offer in store dining at this time, but anticipate doing so in the immediate future.

We have created a more seasonal menu allowing us to bring back certain favorites . Please join our newsletter to be the first to know when an old favorite returns for a limited time.

We are sorry to hear you had a less than optimal experience at one of our stores. Please email the store directly and let them know what happened. Here is a list of our stores and their contact information.

We are sorry to hear the item you ordered did not live up to your expectations. Please email the store where you purchased your item from and let them know what happened: Here is a list of our stores and their contact information.