CALABASAS LOCATION NOW OPEN!
NEW CALABASAS LOCATION NOW OPEN!

Frequently Asked Questions

Can I change or cancel my order?

Please contact the store where you are scheduled to pick up your order. Here is a list of our stores and their contact information.

What if I'm scheduled to pick it up in less than 48 hours?

You can still try contacting the store where you are scheduled to pick up your order and they may be able to help you. Here is a list of our stores and their contact information.

If I have a nut allergy, can I enjoy your cakes?

Many of our items are nut free, but all of our items are made in a facility where nuts are used. This is a personal choice only you can make. Please feel free to contact the store directly if you have any additional questions or concerns.

I have a gift card, can I use it to place my order online?

If it is a physical plastic gift card, it can only be used in store. Here is a list of our stores.

I have a digital gift card, can I use it at the store?

No, digital gift cards can only be used for online orders. Please enter the coupon code when you get to check out to apply your gift amount.

I have a digital gift card, can I use it at the store?

Yes we do! You can schedule a delivery through our website. Click on the Available Now button to begin your order. We also have partnerships with Ubereats and Doordash.

Do you ship your cakes and pies?

Our desserts are made using only the freshest organic ingredients, free of preservatives and artificial fillers. When shipped, sadly they do not live up to our standards upon arrival. We are exploring alternative shipping options and hope to find a winning solution in the future, but until then, we do not offer shipping of any of our items.

How can I gift someone a cake from your store?

You can schedule a delivery by clicking on the Available Now button to begin your order. We also have partnerships with Ubereats and Doordash.

Do you take international orders?

We apologize, but we are unable to process payments for international orders at this time.

I had a bad experience at one of your stores, who do I contact?

We are sorry to hear you had a less than optimal experience at one of our stores. Please email the store directly and let them know what happened. Here is a list of our stores and their contact information.

The dessert I purchased didn’t taste good, who do I contact?

We are sorry to hear the item you ordered did not live up to your expectations. Please email the store where you purchased your item from and let them know what happened: Here is a list of our stores and their contact information.

Do you offer curbside pick up?

Curbside pick up is available at some stores, but not on holiday weekends and never at our Melrose/West Hollywood location. Please contact the store directly in advance of your arrival and they will let you know if curbside pick up is an option. Here is a list of our stores and their contact information.

Can I order a Sweet Lady Jane cake for my wedding?

We have suspended taking wedding cake orders at this time due to the pandemic. Please join our newsletter to be notified of future service changes.

Do you have any gluten free items?

Yes! We have a small selection of items made with gluten free ingredients such as our Chocolate Coconut Macaroons, Coconut Macaroons, Flourless Chocolate Walnut Cookies, and Flourless Chocolate Cake.

Do you have any vegan options?

We continue to make good things even better and are currently experimenting with new recipes, including vegan items. At present, we do not offer any vegan versions of our signature cakes or vegan items that meet our culinary standards. Please join our newsletter to be notified of future menu changes.

When are you serving breakfast and lunch again?

We have modified our business model and no longer offer in store dining.

What stores are serving breakfast and lunch menus?

We have modified our business model and no longer offer in store dining.

Are you bringing back any other of the discontinued product flavors such as coconut, lemon, etc?

We have created a more seasonal menu allowing us to bring back certain favorites such as our Coconut Cake, Rugelach, Strawberry Rhubarb Pie, Peach Pie, Mixed Berry Pie, Blueberry Pie, Pecan Pie, Honey Cake, Apple Babka, Chocolate Babka, and Princess Cake. Please join our newsletter to be the first to know when an old favorite returns for a limited time.

Does Sweet Lady Jane participate with school fundraisers or donate to events?

No, not at this time, but hope to in the near future.